Frequently asked questions
Frequently asked questions on our premium content site.
- Why have we started to charge?
- Why should I subscribe to the website and what will I see?
- What does it cost?
- When is
premium newspaper content published online?
- Why
is some newspaper content not available on the published date?
- How do I find an article?
- Why can't
find an article or photo I was looking for?
- Where do I find in
memoriam / death notices?
- Why
isn't sudoku/ crossword / supplement / job ad / car ad / house ad online?
- What are the
customer service contact details?
- I'm having problems
registering/subscribing
- The site logs me out
- I've forgotten my password
- I'm having problems logging in
- Why
can I not log in even though I've paid my subscription?
- Do you have a print
replica digital edition?
- Do you have an
iPhone/mobile application?
Why have we started to charge?
Since we re-launched our website in 2008, it has gone from strength to strength, becoming the place to go for up-to-date information. We introduced changes from March 2010 so that wherever you are, you can be guaranteed to keep in touch with your local area by purchasing access to our premium content. The charge helps to offset the cost associated with delivering premium content online and allows us to continue to enhance our local websites.
Why should I subscribe to the website and what will I see?
By subscribing to the website you have access to all premium content published online. Premium content includes newspaper articles, access to archives, editorial comment, sports, entertainment and local notes. You can also continue to access a lot of local online content and services for free.
If you would like an exact replica of the newspaper containing all newspaper content, purchase a subscription to the print replica digital edition. View and buy print replica digital edition
There are a range of payment options available to you, from purchasing a single article to subscribing for one year.
10 article bundle €3.50
7 day access €0.99
3 month subscription €19.99
6 month subscription €29.99
1 year subscription €49.99
1 year subscription (all regional titles) €59.99
When is premium newspaper content published online?
Premium newspaper content will be published online after the print edition goes on sale in shops. Sometimes it can take up to a week for all premium newspaper content to be online. However, most newspaper content will be available before that.
Why is some newspaper content not available on the published date?
Content for our print edition takes priority over website updates at the moment. Therefore some newspaper content is not published on the website.
If you would like an exact replica of the newspaper containing all newspaper content, purchase a subscription to the print replica digital edition. View and buy print replica digital edition
You can also continue to access a lot of local online content and services for free.
If you are looking for a particular article you can try our search engine.
Alternatively, use the website navigation to locate sections or articles of interest. For example if you are interested in sports, go to the sports section on the website.
Why can't find an article or photo I was looking for?
If you cannot find the article you are looking for try our search engine.
Sometimes, not all newspaper content is available online. Perhaps the article is too small or the editor decided not to publish it online.
Where do I find in memoriam / death notices?
We do not publish this newspaper content online.
However our national announcements websites is at www.announcement.ie.
Why isn't sudoku/ crossword / supplement / job ad / car ad /
house ad online?
We don’t publish this newspaper content online.
We recommend you use our classifieds sites below for jobs, property, cars,
announcements and business directory:
Job listings via our jobsite www.loadzajobs.ie
Property listings via our property website www.globrix.ie
Car listings via our motors website www.loadzacars.ie
Business listings on our directory website www.yourlocal.ie
Births, deaths, in memoriam notices on our national announcements website www.announcement.ie
What
are the customer service contact details??
Please contact us using our customer service contact
form.
I'm
having problems registering/subscribing
Have you fully completed the registration and subscription process?
The steps are:
1: Register an account to become a member. You choose a username (your email
address) and password
2: Choose a subscription option
3: Make a payment using RealEx secure payment processing
4: Read premium content
When you click into any premium content article, you will see all payment options
and can get access to the content you wish to view in just a few simple
steps.
If you still have difficulties, please contact us using our customer service contact
form.
The site logs me out
If you have a valid subscription for premium content, log in using your email
username and password to read the content.
If you log out, you will be presented with a login / password box when you
attempt to read the next premium content article.
You can also use the login link at the top right of every article.
I've forgotten my password
Use the forgotten password link that appears beside the login / password box.
You will be sent an email with instructions necessary to reset your
password.
I'm having problems
logging in
Check that you are using a valid email username and password.
Read the on-screen messages when you attempt to login, as these will provide
you with information.
Check that you have a valid premium content subscription. To view your
subscription history, go to the Member
Centre.
If you have forgotten your password, use the forgotten password link that
appears beside the login / password box.
Why
can I not log in even though I've paid my subscription? Check that you
are using a valid email username and password.
Read the on-screen messages when you attempt to login, as these will provide
you with information.
Check that you have a valid premium content subscription. To view your
subscription history, go to the Member
Centre.
If you have forgotten your password, use the forgotten password link that
appears beside the login / password box.
Do you
have a print replica digital edition?
If you would like an exact replica of the newspaper online, purchase a
subscription to the print replica digital edition. Choose from a range of
subscription options or buy just a single edition of the newspaper.
View
and buy print replica digital edition
Do you have an iPhone/mobile application?
You can access and read newspaper content on your phone when you subscribe to our iPhone application.
